Shipping

All orders are processed at 18:00 Monday to Friday. In stock items ordered before this deadline will be posted the next business day.

Back orders will be delayed depending on the stock situation at our suppliers. You will be given an estimated delivery time when you submit your order and will be informed of any significant delay.

All shipping charges are automatically calculated and shown to you when you click through to the checkout. If you want to see shipping charges, just add your items to the shopping basket - you won't need to give any details.

United Kingdom

All orders are subject to a flat rate shipping and handling fee of £4.50.

Worldwide

We deliver to most other countries for £13.50.

Delivery to addresses outside the UK will take longer than the estimated times shown during the checkout process. Delivery should take place within five weeks of dispatch but is often faster.

Orders for Iron-on Rhinestone Transfers

We offer a reduced shipping rate for small items. The flat rate fee will be reduced to £2.50 for the UK and £5.00 for international orders. This discount will be applied during the checkout process if applicable.

Returns

Goods may be returned for any reason provided that they are unused and have original tags attached. Please contact us to obtain a returns authorisation number before returning any item. Any items retured without an authorisation number will not be processed.

Unless defective, customised items (those with the text of your choice added) can not be returned for refund nor exchanged.

You are responsible for bearing the cost of returning any items for refund. Please use an insured shipping method to return any items; we will not accept responsibility for return items in transit.