How to Order
Orders must be placed using this website. Regrettably, we do not have the facility to take telephone orders.
Selecting Your Items
To see an estimated delivery time for an item, just add it to the shopping basket. Don't worry - this doesn't commit you to buying the item.
Some items must be ordered from our supplier in the United States of America. Unfortunately we cannot give a more accurate time for delivery of these items because international shipping and customs clearance times are unpredictable.
The Chloe Noel items we have in stock and available for immediate dispatch can be found by following the links below:
The stock levels shown on this website are taken directly from our stock database and are always up to date.
Customising Your Items
Our embroidered products are all made to order and can be personalised with text of your choice - for example, your name. You will be sent a copy of the final design of your chosen product for you to approve before it is manufactured. This is your final opportunity to change your mind - when you have approved the design you can not cancel your order or return the item. Once an item has been embroidered with your name, you can not return the item unless it is defective.
Checkout
When placing your order you will be asked to give a billing address and a delivery address. The address you specify for delivery can be different to your billing address, but please provide an address where somebody will be present to sign for the parcel when it is delivered.
The postage charge for your order will be updated once you have selected your delivery country. Please be sure to check your total price before continuing.
When completing your details, please ensure that you type your full name in the 'name' box and that you include your house number in your address.
Payment can be made using either a debit or credit card through our payment processor, Sage Pay. Alternatively, you may opt to pay by PayPal if you wish.
Please ensure that you provide an email address to which you have regular access. If there is a problem with your order, this is how we will contact you. If you have ordered a customised item, your proof will be emailed to the address you supply and your order will not be processed until we have received approval from you.
Shortly after placing your order, you will receive a confirmation email. If you do not receive any such email, please get in touch with us.