After a difficult year where very little has been happening for ice skating in the UK, we are pleased to announce that we are opening up again on 12th April. We are delighted to welcome you all back!
As our sport recovers, we will be open on Mondays and Thursdays only and we will ship orders on these days. If you would like to return a product to us, you may do so at any time by using our returns form on the website.
Skatey.co.uk is temporarily closed and we are not currently accepting any new orders. Orders placed before midday on Monday 4th January 2021 will be fulfilled.
If you need to return a product to us within the statutory returns period then you can do so as usual by using our returns form on the website.
Choosing to do this temporary shutdown has been a very difficult decision and we would like to thank all our customers who have continued to support us through the past very difficult year. Unfortunately, with the ice skating world having been essentially shut since March 2020 we no longer have enough customer demand to support our jobs and our business so we will be working in other industries to support our families until the business can get back on its feet.
We will continue to review the situation and hope that once ice skating can open up we will be back with some great new products and services for you. If you'd like to hear from us when we re-open, you can sign up to our newsletter
Thank you for your support and understanding.
Over the past few weeks, we have been thinking about what we should to do during the COVID-19 outbreak. The WHO has issued guidance that it is safe to continue sending and receiving parcels because the virus can not survive on objects such as letters or parcels. We have measures in place to allow our staff to work separately. Because the risk to our customers and our staff seems to be very low, we are continuing to operate as normal and we expect to be able to fulfil orders for the foreseeable future.
Please understand that our delivery partners are all experiencing delays and disruption due to staff sickness and an acute increase in demand for their services. We politely ask that you contact us at Skatey in the first instance if you should experience any problem with your order delivery as our couriers' customer service teams are already very busy.
We would like to thank you for entrusting us with your business and for your understanding during this uncertain time.