Regrettably we are unable to offer shipping to addresses outside the United Kingdom.
Orders are processed and shipped at 12:00 noon on Mondays and Thursdays. If you require next day shipping, please order before 12:00 noon on one of these days to avoid disappointment, since it is not always possible to ship orders the same day if placed after this time. In any case, if all items from your order are in stock, the order will normally be shipped on our next shipping day. Where any item from the order is not in stock, the in stock items will be held for you and the order will be dispatched as soon as all items are available.
You will be given an estimated dispatch time when you place any items in your basket and again when submit your order. There can occasionally be delays with back ordered items, depending on the stock situation at our suppliers. If we become aware of any change in the estimated delivery time, we will notify you as soon as possible.
Please be aware that not every delivery option is available to all areas of the UK. To see exactly what's available to you, add the items you'd like to purchase to your basket, check out and enter your postcode - there's no obligation to order.
Depending on factors such as the size of your order, we may be required to upgrade your choice of shipping option to a better service at no additional charge. Any change of service will be reflected in the tracking information contained within the email which will be automatically sent to you when your order is processed for shipment.
So that parcels are adequately insured and arrive with you safely, we may require a signature on delivery. Please ensure that someone is present at the specified delivery address to accept the package. If nobody is present the parcel will either be left with a neighbour or your order will be held at a depot for you to collect.
Changed your mind?
Get your return number
Use our online return form and get a pre-paid label for sending back items from within the UK.
Send it back to us
Drop off at any Post Office branch for free or book a collection directly from your doorstep for just a few pence!
Usually the same day as we receive the item.
We do not restock any of the following items.
Personalised and made to order items.
Earrings for pierced ears, tights and undergarments once they have been delivered to you.
Items that have been used or worn.
You can read full details of your cancellation rights in our terms and conditions. This service is offered as a courtesy and convenience to our customers. We reserve the right to withdraw it at our discretion if we believe it is being used excessively or inappropriately.
If you are ordering something as a Christmas present in December and aren't sure if they will like it, don't worry, we will accept return requests up to 8th January 2022. All other return conditions still apply.
If you are unsure about sizing, then please ask. We will do all we can to help you get the right present in the first place.